We accept payment using PayPal & Credit Card. For PayPal, simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with regular credit card. For Credit Card, you can pay directly through major credit cards including Visa, Master Card, American Express and Discover.
As soon as your order is shipped, you will receive an email with your tracking number which can be used on our carrier’s website where you will be able to track your package.
Allow up to 2~3 business days for processing your order. Exact shipping dates are unknown at the time you place the order. You will usually have your product reach you within average 2~4 business days by Express shipment of your choice.
All Sales are final. We attempt to describe and display the items offered on the Website as accurately as possible; however, we do not warrant that the descriptions or other content on the Website are totally accurate, complete, reliable, current or error-free.
To determine the date of the ship-out of your order, please allow up to 3 business days for order processing. We will notify you via e-mail when we are ready.
We accept and ship orders on a daily basis to customers worldwide. Online orders for items in stock are normally shipped from 1~2 business days from order receipt.
Handling time is generally 1~2 business day for all shipments. International orders usually arrive in 2~4 business days depending on location.
As soon as your order is shipped, you will be sent a confirmation email with a tracking number which can be used on our carrier’s website.
It is important to note that import taxes and additional charges are NOT included in the payment of your order. The destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order.
All packages are shipped from our sales and logistics headquarters in South Korea or California. Products are accepted by the customer no later than the thirtieth (30th) day following delivery of Products unless the parties otherwise agree in writing; after acceptance is deemed completed, you waive any right to reject Products for nonconformity herewith.
All claims of shortages or damages suffered in transit must be submitted directly to ORANGEMONKIE within the Guarantee period stated above. ORANGEMONKIE reserves the right to make partial shipments. ORANGEMONKIE is not bound to deliver any Products for which you have not provided shipping instructions, which include a valid email and phone number where you may be reached.
- Purchased but Not shipped: FULL REFUND
- Shipped, received but unused (Within 30 DAYS): FULL REFUND, EXCEPT RETURN SHIPPING FEE.
- Shipped, received and uncovered / unsealed / not preserved original packing status (Within 30 DAYS): FULL REFUND EXCEPT 15% RESTOCKING FEE AND RETURN SHIPPING FEE.
- NO Returns AFTER 30 DAYS
- NO Returns on Sale items