PAYMENT

ORANGEMONKIE accepts the following major credit cards: Visa, Master Card, Discover and American Express, as well as PayPal. Please note that all orders will be charged at the time the order is placed. If you would like to pay by money order or personal check, please contact us directly.

FAQ

I need an invoice for my order.
-You receive the invoice PDF file through email when you order the product on our website. Please check your mail box first and contact us directly if you can’t find it.

I seem to be having trouble ordering on the website.
-Please make sure you are using either Chrome or Firefox. If you have an issue with payment, please contact us directly.

My credit card is not working.
-Please make sure you are using either Chrome or Firefox. And please check with your credit card company if you experience any problems. The most common issues are due to an expired card, exceeded credit limit, or authorization denial.

I want to purchase products without a Paypal account.
-You can use a Visa, MasterCard or American Express credit card to pay with PayPal. You can also use a debit card that displays the Visa or MasterCard logo. Please check here for more information.

I want to purchase products using Bank transfer method.
-Please contact us directly about this issue. (Category : PAYMENT INQUIRY)

I lost a part of my product and want to purchase it.
-Please contact us directly about this issue. (Category : EXTRA PURCHASE)


SHIPPING

Handling time is generally 1~2 business day for all shipments. US orders typically arrive in 2~5 business days.

FAQ

Can you ship to my country?
-We will not service any country that is not listed on the ‘Checkout page’ because of customs issues. We will do our best to solve this issue and make it available as soon as possible.
Sorry for your inconvenience. If you live outside of the United States, please visit our INTERNATIONAL Official website.

Can I change the shipping address after ordering?
-After the order has been placed, it is hard to change the shipping address. Once the product is shipped out, you can contact the courier company with your tracking number to receive the product on a different address. But there is a chance of extra payment depending on situations.

Can I specify a day for delivery?
-Unfortunately not at present. But you can contact the courier office to check the possibility.

Customs fee / import tax (About international orders)
– Since Orangemonkie, lnc receives only the payment about a product and shipping service through this website. Orangemonkie, lnc. is not responsible for any customs, duties or import fees associated with receiving your order. All taxes and fees incurred after shipment are the customer’s responsibility. Please contact your local customs office directly for more information before ordering our product.

Have my items been sent yet?
-Shipment will depend on which item you ordered. Average order processing duration will be 1~2 business days. Average delivery duration will be 2~5 business days. But the actual date of delivery will depend on the area or country the items are being sent to. We send out a tracking email when it’s ready to be shipped out. Please keep tracking the tracking we sent to your mail box.

Which carrier will my products be shipped with?
-US orders : It’s usually shipped out using UPS, USPS, Fedex depending on situations.
-INT orders : It’s shipped out via expressing shipping courier. DHL, TNT, EMS services are available depending on countries and you can choose one of them on the checkout page.


WARRANTY

Unauthorized resales are not supported by manufacturer’s warranty. If you purchase Foldio from an unauthorized dealer, the 1-year warranty (if ordinarily offered) does not apply and the Foldio will not be eligible for product support from Orangemonkie, lnc.

1 YEAR LIMITED WARRANTY

– Within 30 days from the Purchase date : Warranted / Free shipping
– Within 1 year from the Purchase date : Warranted / Shipping fee on customer side

Orangemonkie, Inc. warrants to consumer, the original purchaser, that this Foldio will under normal use, operate substantially in accordance with the accompanying documentation, for a period of one (1) year from date of original purchase. Consumer’s sole and exclusive remedy, and Orangemonkie, lnc.’s sole and exclusive responsibility under this warranty will be, at Orangemonkie, lnc.’s option, to replace the defective Product during the one (1) year limited warranty period so that it performs substantially in accordance with the accompanying documentation on the date of the initial purchase. Any replacement may be, at the option of Orangemonkie, lnc. a new or remanufactured Product. Any benefits to the Consumer given by this warranty are in addition to other rights and remedies that the Consumer may be entitled to under law

The forgoing warranty is limited to Product and is not applicable to: (i) consumables such as backdrops; (ii) normal wear and tear; (iii) defects or damage caused by misuse, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage (iv) used not in accordance with the documentation; and (v) damage caused by or to the equipment with which the product is used.

To obtain warranty service for any Product that is subject to the foregoing warranty, please contact us directly.


RETURNS

30 DAY GUARANTEE

– Purchased but Not shipped: FULL REFUND

– Shipped, received but unused (Within 30 DAYS): FULL REFUND, EXCEPT RETURN SHIPPING FEE.

– Shipped, received and uncovered / unsealed / not preserved original packing status (Within 30 DAYS): 50% RESTOCKING FEE , EXCEPT RETURN SHIPPING FEE.

– NO Returns AFTER 30 DAYS

– NO Returns on Sale items

If you are unsatisfied with your foldio purchase from orangemonkie store for any reason, you have thirty (30) days from the date of purchase to request a refund through our 30 DAY GUARANTEE policy. We will gladly accept returns of an unworn / uncovered / unsealed / undamaged(not physically broken or damaged) product with all accessories in its original box/packaging within 30 days from purchase, for a refund except shipping, handling, taxes and promotional discounts. The return shipping charges from the Customer to the Company will be that of the Customer. Since the backdrop is consumable material, it can’t be covered by Returns policy regardless of 30 DAY GUARANTEE policy even though it is uncovered / unsealed. Return policy is not applicable if returned more than 30 days after purchase or if they exhibit wear-and-tear. During sale period(including events), returns are not available on reduced merchandise. To return a product not purchased from our online store, please refer to the original place of purchase.

It is important to note that import taxes and additional charges are NOT included in the price of your order. All shipments are delivered free of sales taxes and VAT(value added tax) from South Korea. However occasionally the destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order. Paying the import taxes and/or additional charges is the customer’s responsibility of each country. This can not be a reason for returns.

Please note that items are your responsibility before they reaches our office, we advise you to securely package the items in bubble wrap and send them in a padded/secure box to prevent damage. It is also recommended to use a postal service that insures you for the value of items you are returning. We are not responsible for lost packages nor are we responsible for the cost of returning an item.

We generally don’t accept exchanges of products without appropriate reasons by mutual agreement both ORANGEMONKIE and Customers. We can only accept exchanges of an originally defective product (not physically broken or damaged ) with all accessories and in its original box/packaging within 30 days from purchase.

If you received a defective product that exhibits damage not associated with normal wear, we will be happy to replace and ship it back to you at no cost provided that your product is returned with proof and date of purchase.
Foldio is made of thin flexible plastic sheet. If you keep folding it back(forward to outside of foldio) and forth, it can be torn. It is considered to ‘incorrect or abusive use’, Returns & Exchange policy is not applicable to it. Also, the policy is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, incorrect or abusive use, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage.

For Backdrops, as they are sensitive mixed foam based products, the Returns and Exchanges policy is not applicable to: (i) a small hole or mixed shape on the sheet; (ii) creases, (iii) normal wear and tear; (iv) defects or damage caused by misuse, incorrect or abusive use, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage.

All LED strips are packed after operation test. LED strip can be damaged by misuse, incorrect or abusive use, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage. The Returns and Exchanges policy is not applicable to those cases.

If you have any questions about “Returns”, please contact us directly.

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